Patient Service Representative, HCH

Essential Responsibilities

• Greets new/returning patients, clients and visitors checks them in for scheduled and walk-in appointments, or directs them to appropriate offices or individual staff;
• Provides general information to, updates records, schedules/reschedules/cancels/verifies medical center appointments and return appointments for patients over the phone/in person;
• Answers the telephone and connects callers to the appropriate offices or individual staff, including assessing need for urgent appointments;
• Maintains daily record of patient encounters, personal data, and insurance eligibility, including medical records;
• Mets with patients to collect required personal, health, and insurance information for the permanent patient record;
• Collects payment from the patient via cash, checks, bankcards, etc. and generates a receipt for the patient visit; including closing procedures such as end of day reporting and cash drawer balances;
• Counsels, determines eligibility, obtains assistance, and provides patients who are unable to pay for their visit and arranges a payment agreement plan suitable for the patient and organization, including interviewing family members and others;
• Trains new PSRs.

Education, Experience And Skills/Training

• High School graduate or equivalent required;
• CPR Certification required;
• LFMC required training Including, but not limited to basic Annual Safety, Anti-harassment, HIPAA Training;
• Basic Knowledge and ability of general office procedures including filing, copying, faxing, use of a computer, to multitask within established deadlines, work under the direction of a supervisor and follow instructions for work completion, and take initiative to resolve patient concerns and problems;
• Fluent in both English and Spanish, preferred.

Leave Benefits

• Three (3) weeks of annual leave;
• Up to two (2) weeks of annual sick leave;
• Eight (8) paid holidays;
• Three (3) paid personal days;

Accruals and Holidays

Accruals and holidays are prorated for part-time employees.

Insurance Benefits

• Medical;
• Dental;
• Vision coverage available for staff and eligible family members, including domestic partners;
• Paid term life insurance;
• Paid short term disability;
• Optional life critical care medical and dependent care expense accounts;
• Health savings account;
• Pet health insurance;
• ID Theft;
• Legal 403(b) retirement savings plan (eligible for company match after 12 months of employment).

Bargaining Unit

Position: Union: Non-Union: X

La Familia

La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.