Patient Service Representative, Full Time Days, 40 Hours, Plainfield Pediatrics

Patient Service Representative Job Summary

A multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures.

Key Responsibilities

• Responsible for collaborative interaction with patients, physicians, other staff members and management
• Ensures patient satisfaction and accurate processing of all front-end functions
• Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information
• Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges
• Check-out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered

Required Skills and Qualifications

• High school graduate or equivalent preferred
• College level courses preferred but not required
• Demonstrated competency with medical procedural coding (CPT/ICD9)
• At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment
• Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM
• Prior experience and demonstrated competence with patient or customer information systems

Benefits

• Medical/Dental/Vision Pharmacy Plan
• Basic & Supplemental Life Insurance
• Short- & Long-Term Disability
• Health Savings Account or Flexible Spending Account
• Accident & Critical Illness Coverage
• 401K Plan with Eligible Employer Contribution
• Vacation Time
• Sick Days
• Paid Holidays

About the Role

Day Kimball Health is a non-profit, integrated healthcare provider committed to delivering high-quality services while maintaining a strong connection with patients and their families. As a member of the largest employer in Northeastern Connecticut, we are dedicated to elevating community-driven healthcare and fostering a culture of teamwork, professionalism, mutual respect, and personal and professional growth.

Why Choose Day Kimball Health?

We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke-free environment.