Patient Service Representative (Float) - Pierce County

About the role

Patient Service Representative (PSR) - Float provides “fill‑in” coverage at all 24 clinics. Olympic Sports & Spine (OSS) is looking for a proactive medical scheduler who enjoys working with diverse groups, acclimates quickly to new environments, and believes delivering excellent customer service is more than a tagline. OSS offers local roots, local ownership, and local commitment, providing quality patient care and a great employer experience. All PSRs receive a comprehensive training program and ongoing support. In addition, OSS is offering an $8,000 pay differential for this position to reflect the commitment required to work at any OSS location. This is a full‑time position with 40 hours guaranteed per week, Monday‑Friday (no weekends); work hours may vary but will begin no earlier than 7:00 a.m. and end no later than 6:20 p.m.

Responsibilities

• Process all activity related to OSS’s patient services.
• Patient service functions include patient phone calls, scheduling, insurance verification, follow‑up, maintaining charts, filing, and communication with referral sources.
• Perform other daily operational functions associated with the front desk position.
• Manage all aspects of high‑volume patient scheduling.
• Receive incoming patient phone calls.
• Collect necessary information from patients for treatment and billing purposes.
• Verify insurance and obtain necessary authorizations if required.
• Fax appropriate paperwork to referral sources.
• Scan documents into the patient's account.
• Build and maintain all patient charts.
• Collect any money owed from patients, balance all money nightly, and print reports.
• Pull charts for the next day's appointments and make reminder calls.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve any patient issues.
• Open and sort mail daily.
• Perform related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi‑line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail‑oriented, and able to prioritize tasks.
• Education/Experience: High School graduation or equivalent AND three years of experience in an appropriately related position OR equivalent education/experience.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)