Patient Service Representative - Float - Full Time

About the role

Granger Medical Clinic has an immediate opening for a full-time Patient Services Representative Float. This position will provide coverage at various Granger Medical Clinic locations throughout the Salt Lake Valley, based on clinic needs. Mileage reimbursement is provided. The ideal candidate is confident, self-motivated, compassionate, and dedicated to providing exceptional patient care and service. Patient Services Representatives play an important role in creating a positive experience for every patient and work closely with physicians, clinical teams, and support staff. As the first point of contact for many of our patients, this role requires excellent communication, professionalism, organization, and customer service skills.

Responsibilities

• Greet patients in a courteous, professional, and welcoming manner
• Answer telephone calls promptly and professionally
• Schedule patient appointments according to established procedures
• Communicate professionally, both verbally and in writing, with physicians, clinic staff, and patients regarding appointment scheduling and other patient needs
• Accurately collect and record demographic information necessary to contact patients and process insurance billing for services provided
• Perform other duties as assigned

Requirements

• High school diploma or equivalent required
• Minimum of one year of office reception experience required
• Medical office experience preferred
• Customer service experience preferred
• Primarily sedentary work, including occasional lifting of up to 10 pounds; repetitive motion associated with operating a computer and other office equipment; work performed indoors in a climate-controlled environment

Skills

• Excellent customer service, communication, multitasking, and organizational skills
• Strong typing and keyboarding skills
• Ability to work effectively as part of a team and enjoy working with people
• Ability to read, understand, and communicate effectively in English
• Additional language skills are a plus; Spanish is preferred

Schedule

Full-time, 40 hours per week

Benefits

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions