Patient Service Representative Float (68992)

Summary Of Duties And Responsibilities

• Back fills for all Patient Service Representative office positions including the Patient Services Representative, Medical Records Specialist, and Patient Access Specialist.
• Cross trained to serve multiple service lines including the Call Center, Family Medicine, Pediatrics, Women’s Health, Behavioral Health, Optometry, New Patient, or other departments.
• Performs Patient Service Representative office functions such as new patient registration, checking-in/outpatients, schedules patient appointments, obtains patient registration information such as demographics and insurance, collects and secures payments, scans medical records, answers call center telephone calls, etc.
• Records assigned Patient Service Representative office functions in the patient’s electronic medical records.
• Verifies late or open account balances and reminds patient of an outstanding balance.
• Accepts payments, posts charges and payments at the time of the patient check-out, and assures daily collections and transactions are balanced and secured when filling in the Receptionist role.
• Contacts the billing department for assistance to help patients with account questions including outstanding balances.
• Provides exceptional customer service to all patients, staff members, and vendors.
• Operates phone calls when assigned to the Call Center and is responsible for patient scheduling, verifying patient’s insurance coverage, collects assigned patient satisfaction surveys, completes telephone encounters, and transfers calls.
• Follows HIPAA guidelines and adheres to the Variety Care privacy policies and procedures.
• Operates office equipment and ensures it is in good working order.
• Notifies appropriate staff member if problems arise.
• Reports to work at the assigned satellite clinics and accepts direction from the satellite’s Practice Administrator and/or Physician.
• Support Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.
• Provides leadership and works with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
• Embolies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment.
• Must be a leader in the department and community.
• Result-oriented problem solver who is responsible and accountable.

Qualifications

• High School Diploma or GED.
• Possess intermediate keyboarding skills to accurately enter patient data in the electronic medical record system.
• Ability to communicate effectively with the public including difficult patients.
• Maintains confidential patient information.
• Must be flexible and willing to work in various clinical settings within Variety Care based on the operational needs.
• Travels to other satellite clinics within the Oklahoma City and Norman metro areas. Some travel may be required to the Rural clinics.
• Bilingual in English and Spanish (preferred).