Patient Service Representative - Excelcare Urology

Description

Welcome to Holy Name, a medical center committed to providing comprehensive care that heals the body, mind, and soul. As a Patient Services Representative, you will play a crucial role in ensuring that patients receive the highest level of care and support.

What You Will Do

• Answers telephones properly, courteously, and tactfully with the public, physicians, outside businesses, and other departments.
• Directs calls to the appropriate party and transfers when necessary.
• Takes complete and accurate messages and responds to phone messages in a timely manner.
• Facilitates patient appointments and referrals in a timely and efficient manner.
• Registers, pre-certifies, and schedules patients accurately and in a timely manner.
• Verifies patient’s eligibility of insurance utilizing assigned tools and resources, updates demographic and insurance as needed, and copies information into the patient’s account.
• Obtains demographic and insurance information from patient in a pleasant, efficient manner and inputs data accurately into the patient management system.
• Prepares or assists patients to acquire financial estimate of the anticipated price for the services to be rendered prior to the performance of services and communicates the information to the patient.
• Processes and maintains all patient schedules for area of responsibility, runs schedules daily, forwards to appropriate departments and/or individuals in a timely manner.
• Communicates schedule changes as needed.
• Provides general reception duties including greeting and assisting customers in a timely and courteous manner with a willing and helpful attitude.
• Engages patients who have been waiting past their appointment time, notifying them of any delays.
• Collections all current and past-due patient responsibility balances (i.e., co-payment, deductible, coinsurance, self-pay balances, bad debt balance) prior to services being rendered.
• Performs daily reconciliation, balancing, and cash out procedures.
• Shares responsibility/accountability for work with team members.
• Completes work within authorized time to ensure compliance with department standards.
• Initiates IT work tickets to resolve equipment or system related issues.

Education Qualifications

• A High School Diploma or equivalent is required.

Experience Qualifications

• 1-3 years of experience in a clerical role or healthcare environment is required.
• 1 year of experience in a clerical role or healthcare environment is preferred.

Knowledge, Skills, And Abilities

• Knowledge of Medical Terminology.
• Strong interpersonal skills.
• Demonstrates the ability to handle multiple tasks.
• Demonstrates the ability to prioritize and organize work, completing assignments in a timely and accurate manner.

Benefits

• Comprehensive benefits package including low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care.
• Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking.

Pay Range

The pay range for this position is $20.00/hour - $25.00/hour.

Schedule

Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life.

Qualifications

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking.