Patient Service Representative East

JOB REQUIREMENTS

This position is full-time, 40-hours per week. It is full-time benefit eligible.

Job Summary

The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

What you will do

• Cook up communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Aid patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Education Qualifications

A High School Diploma and/or GED is required.

Experience Qualifications

1-3 years of experience in customer service, insurance, and/or healthcare setting is preferred.

Preferred Skills and Abilities

• Show proficient telephone and computer skills with clear and professional speaking abilities.
• Be able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Be empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Be capable of efficiently multi-tasking and adapting to fast-paced environments with frequently changing protocols and processes.
• Be able to effectively and positively interact with staff members throughout the company.
• Promote teamwork and provide a supportive environment throughout the organization.
• Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages.