Patient Service Representative - Doctor's Office - Washington, MO

Patient Service Representative

We are searching for a Patient Service Representative for our Phoenix Family Medicine office located at 3195 Phoenix Center Drive in Washington, MO.

Responsibilities

• Perform patient check-in/check-out
• Schedule patient appointments
• Collect co-payments
• Verify insurance
• Register patients/update patient demographics
• Answer the telephone and triage calls
• Balance monies at day end
• May be required to enter physician-related charges into the computer
• May be required to bill hospital/nursing home charges

Requirements

• The Patient Service Representative is highly visible in their interactions with patients and must therefore project a positive office image at all times including smiling, greeting patients with enthusiasm, and maintaining an upbeat, positive attitude in all interactions with patients and coworkers.
• Formal training which will probably be indicated by a high school diploma or equivalent.
• 1 or more years of experience working with the public, preferably in a healthcare setting.
• Knowledge of medical terminology, Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• PC/Windows proficiency.
• Medical coding familiarity.
• Willingness to assign high priority to patient comfort and satisfaction.
• Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.

What We Offer

• Physician-led, supportive practice environment
• Benefits the first of the month following your hire date
• Available benefits: Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous
• Generous PTO policy + 9 paid holidays
• 401k match + profit sharing
• Tuition reimbursement
• Wellness program
• Opportunities for professional growth and mentorship
• Emphasis on work-life balance

Equal Opportunity Employer