Patient Service Representative Coughlin Foot and Ankle
About the role
The Patient Service Representative plays a crucial role in ensuring that patients and their families have a positive experience. This position works closely with physicians and clinical staff to handle administrative tasks, including appointment check-ins, collecting co-pays, answering phones, taking messages, scheduling appointments, and verifying insurance eligibility.
Responsibilities
- Check in patients for appointments
- Collect patient co-pays
- Answer telephones and take accurate messages
- Schedule appointments
- Verify and update insurance eligibility
- Use EPIC to update required information
- Communicate with patients and families with excellent communication skills
- Provide superior customer service and make independent decisions
Requirements
- High School Diploma or equivalent
- Previous customer service experience
- Healthcare experience preferred
- Electronic health record (EHR) experience a plus
- Medical terminology preferred
- Experience with process improvement or lean philosophy preferred
Qualifications
- Passionate about providing exceptional service
- Comfortable working in a fast-paced environment
- Detail-oriented and quick learner
- Positive attitude and strong interpersonal skills
Skills
- Excellent communication skills
- Independent decision-making skills
- Confidentiality and HIPAA compliance
Benefits
At Saint Alphonsus Health System, you will enjoy competitive compensation with a comprehensive benefits package, including:
- Full benefits package
- Opportunities for growth within SAHS and Trinity Health
- Committed to diversity and inclusion
- Equal opportunity employer
Pay
This Full-Time position offers a competitive salary based on experience and qualifications.
Schedule
The Patient Service Representative works a flexible schedule of Monday - Thursday from 7:45 AM - 4:30 PM and Friday from 7:30 AM - 1:00 PM.
Contact
To learn more about this opportunity or to apply, please visit www.saintalphonsus.org/careers.