Patient Service Representative, Call Center

Job Summary

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive healthcare services to over 227,000 patients annually. With over 90 sites across San Diego County, FHCSD offers a wide range of services including primary care, behavioral health, dental, vision, and more. The organization is committed to serving uninsured and low-income individuals, making it the largest community clinic provider in the county.

Responsibilities

• Answer inbound telephone calls to assist patients with information.
• Direct callers to the appropriate areas in a timely manner.
• Provide information requested and ensure the caller has all necessary details.
• Accurately document outcomes from each call.
• Input all related information into the computer system promptly.
• Seek assistance and direction on unusual circumstances and issues.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Traveling between sites and other locations is occasionally required.
• Valid California driver’s license, automobile, and proof of minimum levels of car insurance as required under California law.
• An acceptable driving record is required.
• Knowledge of medical terminology and/or medical front office procedures preferred.
• Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
• Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds.
• Bilingual in Spanish/English required.
• Intermediate written and verbal communication skills.
• Intermediate computer literacy (e.g., use computer system to manage and schedule appointments, access electronic medical record information, etc.).

Qualifications

• 2 years customer service experience required.
• Minimum 6 months experience working in a Call Center preferred.

Benefits

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net). FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.