Patient Service Representative (Bilingual Russian Preferred)

About the role

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community!

Responsibilities

• Provides excellent customer service to patients assisting with scheduling appointments, updating patient demographics and insurance information, verifying health plan eligibility, and taking messages to deliver to appropriate internal staff.
• Works in a call center environment, registering new patients, scheduling appointments, transferring calls, documenting patient complaints, and handling other duties as assigned.

Requirements

• High school diploma or GED required, general education degree preferred.
• Experience with Electronic Health Records (EHR) software, preferably EPIC.
• Experience working in a clinic front office setting with customer service including dealing with the public.
• Knowledge and experience working in a clinic front office setting with customer service including dealing with the public.
• Excellent computer skills, preferably with Windows.
• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• Proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to scheduled start date.

Qualifications

• Bilingual Russian is highly preferred.
• Experience working in a call center environment.
• Healthcare terminology knowledge.
• Understanding of health insurance including Medicare and Medi-cal.

Skills

• Excellent communication skills.
• Ability to handle both inbound and outbound calls.
• Strong organizational and multitasking skills.

Benefits

• Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting—start building your future from day one!
• Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family.
• Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind.
• Flexible Spending Accounts: Take advantage of two FSA options: Health Care FSA and Dependent Care FSA, tailored to suit your needs.
• Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance, with options to enhance coverage.
• Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance, plus ID Theft Protection and Pet Insurance.
• Time to Recharge: Enjoy accrued paid time off, paid holidays, and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources.
• Invest in Yourself: Benefit from our Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles.

Pay

Dependent Upon Experience Starting at $25.00

Schedule

Details not specified