Patient Service Representative

Patient Service Representative

Work Location: 21351 Ridgetop Circle, Sterling, VA 20166
Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:30am-4:30pm

About the Role

Join us in elevating your career! The Patient Service Representative is a critical role within Solis Mammography, impacting the profitability of the organization through outstanding patient care and efficient workflow management.

Responsibilities

• Act as the first point of contact for patients by greeting, gathering information, registering, and posting payments.
• Register patients completely and accurately, including inputting demographic and insurance information into the RIS and verifying accuracy.
• Explain forms to patients and assist with form completion, either via paper or tablet.
• Process necessary paperwork, including scanning documents linked to the patient's medical record and maintaining confidentiality.
• Collect patient payments, including explaining insurance benefits when necessary.
• Prepare paperwork for future appointments, incorporating additional paperwork needed for specific exams or payors as necessary.
• Schedule and reschedule patients as needed.
• Generate daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
• Participate in front office training to stay updated on policies and procedures.

Requirements

• High School diploma
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling
• Basic knowledge of medical terminology (preferred)
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematical calculations
• Ability to sit and/or stand for long periods of time
• Experience using Microsoft Office Suite (knowledge of RIS software preferred)

Qualifications

• High School diploma
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling
• Basic knowledge of medical terminology (preferred)
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematical calculations
• Ability to sit and/or stand for long periods of time
• Experience using Microsoft Office Suite (knowledge of RIS software preferred)

Skills

• Understanding and promotion of the Solis Way
• Greeting patients professionally and courteously
• Accurately registering patients, including inputting demographic and insurance information into the RIS and verifying accuracy
• Assisting with form completion, either via paper or tablet
• Processing necessary paperwork, including scanning documents linked to the patient's medical record and maintaining confidentiality
• Collecting patient payments, including explaining insurance benefits when necessary
• Preparing paperwork for future appointments, incorporating additional paperwork needed for specific exams or payors as necessary
• Scheduling and rescheduling patients as needed
• Generating daily invoice journal at the end of each day and reconciling payments using the Daily Reconciliation Report
• Participating in front office training to stay updated on policies and procedures

Benefits

A competitive benefits package includes:

• Medical
• Dental
• Vision
• 401(k)
• PTO
• Paid Holidays
• Backup Child/Adult Care
• Other unique benefits