Patient Service Representative

About the role

Vivent Health is seeking a Representative, Patient Services to join our dynamic team. This role plays a pivotal role in ensuring a seamless and patient-centric experience.

Responsibilities

• Greet and assist patients, ensuring a welcoming and organized front desk environment.
• Cookordinate and schedule patient appointments efficiently, considering provider availability and patient preferences.
• Serve as a liaison between patients and healthcare providers, addressing inquiries, providing information, and ensuring effective communication.
• Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and privacy standards.
• Verify patient insurance information, explain coverage details, and assist in resolving any related issues.
• Collaborate with the billing department to address patient billing inquiries and provide clarification on financial matters.
• Advocate for patients' needs and concerns, escalating issues when necessary to ensure timely and satisfactory resolution.
• Collaborate with the broader healthcare team to ensure a coordinated and patient-focused approach to care.
• Maintain high-quality service standards, actively participating in quality improvement initiatives.
• Answer, screen and forward any incoming phone calls while providing basic information when needed.
• Review MyChart appointments and follow up with patients.

Requirements

Essential Job Duties:

• High School Diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service or healthcare administrative role.
• Familiarity with medical terminology and understanding of healthcare processes.
• Proficiency in using electronic health record (EHR) systems and other relevant software.
• Compassionate and patient-centered approach.
• Team player with excellent interpersonal skills.
• Able to handle stressful situations with composure.
• Detail-oriented, organized, and capable of multitasking in a fast-paced environment.

Qualifications

Required and preferred knowledge and experiences to succeed:

• HIV experience in a not-for-profit environment (preferred).

Skills

Knowledge Required:

• High School Diploma or equivalent.
• Additional education in healthcare administration is a plus.
• Proven experience in a customer service or healthcare administrative role.
• Familiarity with medical terminology and understanding of healthcare processes.
• Proficiency in using electronic health record (EHR) systems and other relevant software.
• Compassionate and patient-centered approach.
• Team player with excellent interpersonal skills.
• Able to handle stressful situations with composure.
• Detail-oriented, organized, and capable of multitasking in a fast-paced environment.
• HIV experience in a not-for-profit environment (preferred).

Benefits

• Generous paid time off, including 12 paid holidays.
• 401k with 100% employer match up to 5%.
• 12 weeks of fully paid parental leave.
• Employer subsidized medical, dental, vision benefits, and gender-affirming care benefits.
• Employer paid short and long-term disability.
• Tuition reimbursement, certification, and licensure assistance.

Pay

The pay rate range is $24.00/hourly (Depending on Experience). The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications. Please note that it is uncommon for an individual to be hired at or near the top of the range.

Schedule

Details on the schedule will be provided during the interview process.