Patient Service Representative

About the role

The Patient Services Representative position is available at Shady Grove Fertility in Alpharetta, Georgia. The schedule is Monday through Friday, from 7:00 AM to 4:00 PM, with rotating weekends and holidays.

Responsibilities

• Greet patients and manage front office
• Check patients in for appointments and sanitize rooms
• Answer patient phone calls and route appropriate team
• Register new patients into laboratory EMRs
• Schedule patient appointments
• Send and verify consents
• Take payments and work closely with Ovation Billing team
• Process and fax completed lab reports results to referring physicians
• Data entry into EMR
• Act as liaison between lab staff and medical team
• Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments
• Aid lab staff in administrative projects
• Perform all other duties as assigned

Requirements

• High school diploma or equivalent
• 2+ years previous experience in an administrative role; medical office experience preferred
• Knowledge of medical software, terminology, and procedures
• Knowledge of HIPAA Regulations
• Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
• Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
• Excellent organizational skills
• Ability to work independently, under pressure and within deadlines
• Exceptional written and verbal communication skills and attention to detail
• Ability to work as part of a team
• Good research skills
• Tech savvy
• Flexibility and willingness to learn at all times
• Excellent multi-tasking abilities

Skills

• Knowledge of medical software, terminology, and procedures
• Knowledge of HIPAA Regulations
• Excellent interpersonal communication skills
• Organizational skills
• Ability to work independently and under pressure
• Attention to detail
• Ability to work as part of a team
• Research skills
• Tech savvy
• Flexibility and willingness to learn

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Pay

• Competitive salary based on experience

Schedule

• Monday through Friday, from 7:00 AM to 4:00 PM
• Rotating weekends and holidays