Patient Service Representative

Job Summary

The Patient Service Representative answers incoming calls, schedules appointments, and performs a variety of administrative tasks. The ideal candidate should have excellent oral and written communication skills and be able to organize their work.

Responsibilities

• Answer telephone and process phone calls
• Provide basic and accurate information via phone/email
• Warm transfer callers to appropriate party; take and relay messages as needed
• Make patient appointments; input information to EMR and outlook calendar
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Execute administrative tasks as necessary in support of all group initiatives, including but not limited to operations, marketing and finance departments
• Create, update and manage database files pertaining to patient and referring physician contact information
• Data reporting and analysis
• Content development and proofreading
• Media research and list development
• Company research and list development
• Ad hoc projects as needed

Requirements

• Minimum three years of experience as telephone operator/appointment scheduler, preferably in a medical office
• Excellent interpersonal and phone etiquette communication skills; fluency in Spanish a plus
• Basic medical knowledge; vascular knowledge a plus
• Strong customer service skills
• Able to perform efficiently in a fast paced environment
• Excellent attention to detail

Skills

• Excellent interpersonal and phone etiquette communication skills
• Fluency in Spanish (a plus)
• Basic medical knowledge; vascular knowledge
• Strong customer service skills
• Able to perform efficiently in a fast paced environment
• Excellent attention to detail

Benefits

• Medical (100% paid by the group for Employee Only coverage with the Cigna Bronze plan)
• Dental – three plans to choose from Delta Dental and Cigna
• Vision – two plans to choose from Delta VSP
• Health Savings Account and Flexible Spending Accounts (Healthcare, Dependent Care, Transit and Parking) through Upswing
• Life Insurance – $25,000 Paid by the group with the option to enroll in additional Voluntary Life Insurance coverage
• Short-Term Disability and Long-Term Disability through New York Life with the option to enroll in additional voluntary coverage
• Ancillary optional benefits – Accident, Critical Illness and Hospital Indemnity through New York Life
• Paid Time Off
• Holiday Pay
• Paid Jury Duty – 1 day of full pay
• Employee Assistance Programs through RWJBH and Cigna
• 401k Employer Contributions – upon eligibility, group contributes 3%

Pay

TBD

Schedule

TBD