Patient Service Representative

Job Summary

$500 Sign On Bonus A non-exempt medical office position responsible for front office processes in the physician practice.

Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.
• Greeting patients entering the physician practice.
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collections co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.

Qualifications

• Education: High school diploma/GED required with completion medical office assistant program preferred.
• Certification: Prefer healthcare management/administration certification.
• Experience: Two years of customer service experience, preferably in a medical office setting.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status