Patient Service Representative

Patient Service Representative (Remote)

Pay Rate: $17.50/hr
Schedule: Full-Time, 40 hours per week (8-hour shifts)
Work Arrangement: 100% Remote

Key Responsibilities

• Make outbound calls to patients recently discharged from the hospital to schedule initial assessments with Nurse Coaches.
• Handle incoming calls from patients regarding appointments, program information, and general inquiries.
• Explain healthcare support programs and services in a clear, professional, and empathetic manner.
• Cookordinate patient information and prepare case documentation for Nurse Coaches.
• Communicate with patients, caregivers, physicians, and healthcare providers regarding care coordination needs.
• Conduct follow-up calls to assess patient satisfaction and collect feedback.
• Accurately document all interactions and activities within internal systems.
• Resolve non-clinical patient concerns and escalate issues when appropriate.
• Meet established productivity, patient engagement, and quality metrics.
• Participate in process improvement initiatives and team meetings.
• Support evening and weekend coverage as business needs require.

What You'll Do Daily

• Make approximately 50–100 outbound calls per day.
• Schedule patient assessments and explain available healthcare support services.
• Work within CRM and case management systems to manage outreach activities.
• Prepare patient information packets and documentation for Nurse Coaches.
• Utilize provided scripts and resources to ensure consistent, high-quality patient interactions.

Required Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of call center experience.
• Experience in customer service, patient service, outreach, or high-volume phone environments.
• Strong communication and interpersonal skills.
• Excellent computer and data-entry skills.
• Ability to manage a high volume of calls while maintaining professionalism and accuracy.
• Strong problem-solving, organizational, and time-management skills.
• Ability to work independently in a remote environment.
• Reliable high-speed internet connection and private workspace.
• Ability to work a full-time schedule consisting of 8-hour shifts, including weekends as needed.

Preferred Qualifications

• Experience in healthcare, including: Patient Services, Patient Access, Insurance Verification, Medical Billing or Coding, Claims Processing, Healthcare Customer Service, Medical Call Centre Environments.
• Knowledge of medical terminology.
• Experience working with patients, members, or healthcare providers.