Patient Service Representative

Responsibilities

• Greet patients as they arrive
• Answer phones and provide general reception
• Check-in patients and verify appointment and billing information
• Schedule appointments
• Collect co-pays and co-insurance
• New Patient Intake & Registration
• Review paperwork for completeness
• Input patient demographic information in computer system
• Review benefits with patient
• Review missed appointment policy with patient
• Set-up FOTO Intake Survey
• Check-out patients and schedule follow-up appointments per the clinician’s instructions
• Auxiliary work for Clinical staff with follow-up FOTO status surveys
• Auxiliary work for Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
• Maintain POC’s for Certification
• Log discharged patients in computer system
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
• Maintain Active Patient statistics and scheduled appointments
• Log discharged patients in computer system

Qualifications

• High school diploma or GED
• Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office
• Knowledge of medical terminology
• Exceptional customer service skills required
• Experience working with an EMR/PM required
• Exceptional written, verbal and interpersonal communication skills
• Highly organized with strong attention to detail
• Quick thinker with ability to pivot in a fast-paced environment
• Ability to multi-task in a high-volume environment is a must