Patient Service Representative

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care—every patient, every time. Our patient‑focused culture is at the heart of every interaction, providing the high‑touch experience that has made us a valued healthcare partner for generations of women.

Work Location: 500 Medical Center Blvd, Ste 175, Conroe, TX 77304

Schedule

• Full‑Time, 40 hours weekly
• Rotating 10‑hour shift: 6:00 am – 4:30 pm or 6:30 am – 5:00 pm
• Four days a week; off day will vary

Department Highlights

• Strong team collaboration
• Compassion and empathy toward patients and the team
• Innovative environment working toward more accessible, integrated, and reliable healthcare

Requirements

• High School diploma
• Two years of healthcare registration or customer service experience (preferred)
• Basic knowledge of cash handling
• Basic knowledge of medical terminology (preferred)
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common‑sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematical calculations
• Ability to sit and/or stand for long periods of time
• Experience using Microsoft Office Suite
• Knowledge of RIS (Radiology Information System) software (preferred)

Responsibilities

• Understand, promote, and demonstrate the Solis Way
• Greet patients in a professional and friendly manner
• Register patients accurately, entering demographic and insurance information into the RIS and verifying existing data
• Explain forms to patients and assist with completion via paper or tablet as needed
• Scan and link necessary documents to the patient’s medical record while maintaining confidentiality
• Collect patient payments and explain benefits derived from insurance verification when necessary
• Prepare paperwork for future appointments, incorporating additional forms required for specific exams or payors
• Ensure all diagnostic tests have required orders; request orders as needed and follow up on outstanding requests
• Schedule and reschedule patients as necessary
• Generate daily invoice journal and reconcile payments using the Daily Reconciliation Report
• Participate in front‑office training to stay current on policies and procedures

Benefits

• Medical, Dental, and Vision coverage
• 401(k) retirement plan
• Paid Time Off (PTO) and paid holidays
• Backup child/adult care
• Additional unique benefits
• Recognized as a “Great Place to Work” for four consecutive years