Patient Service Representative

About the role

As the nation's leader in breast health services, Solis Mammography is committed to providing excellence in patient care at every level of our organization. This Patient Service Representative role is critical to our mission: by providing outstanding patient care and maintaining the flow of the center, you will directly impact the profitability and success of the organization.

Responsibilities

• Act as the first point of contact for patients by greeting, gathering information, registering, and posting payments.
• Greet patients in a professional and friendly manner.
• Completely and accurately register patients, including input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality.
• Collect patient payments, including explaining benefits given from insurance verification when necessary.
• Prepare paperwork for future appointments, incorporating additional paperwork needed for specific exams or payors as necessary.
• Ensure all diagnostic tests have required orders, request as needed, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report.
• Participate in front office training to stay abreast of front office policy and procedures.

Requirements

• High School diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology, preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations.
• Ability to sit and/or stand for long periods of time.
• Experience using Microsoft Office Suite; knowledge of RIS software preferred.

Department Highlights

• Strong team collaboration.
• Compassion and empathy to our patients and the team.
• Join an innovative team working toward making healthcare more accessible, integrated, and reliable.

Work Location

1000 N Preston Rd #30, Prosper, TX 75078

Work Hours

Full-Time, 40 hours weekly, Monday–Friday

Benefits

• Medical, Dental, Vision
• 401k
• PTO
• Paid Holidays
• Backup Child/Adult Care
• Other unique benefits