Patient Service Representative

Patient Service Representative

Work Location: 1545 E Southlake Blvd, Suite 200, Southlake, TX 76092
Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:15am-3:45pm

Department Highlights

• 2023 Center of Excellence Award
• Supportive Team Dynamic and Work-Life Balance
• InMoment patient satisfaction score of 95+%

Here Is What You Will Need

• High School diploma; Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling
• Basic knowledge of medical terminology, preferred
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematic calculations
• Sit and/or stand for long periods of time
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative

• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality
• Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary
• Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
• Schedule and reschedule patients as necessary
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
• Participate in front office training to stay abreast of front office policy and procedures

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!
• Competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.