Patient Service Representative

About the role

As the first point of contact for patients, the Patient Service Representative greets, gathers information, registers patients, and posts payments. This role is critical to Solis Mammography, impacting the organization’s profitability by providing outstanding patient care and maintaining the flow of the center.

Work Location: 3443 Dickerson Pike, Suite 260, Nashville, TN 37207 (occasional work at 537 StoneCrest Pkwy, Suite 202, Smyrna, TN 37167).

Schedule

Full-Time, 40 hours weekly, Monday–Friday, 8:30 am–5:00 pm (occasionally 6:45 pm–3:00 pm).

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients in a professional and friendly manner.
• Completely and accurately register patients, including input of demographic and insurance information into the RIS (Radiology Information System) and verifying accuracy of existing information.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record while maintaining confidentiality.
• Collect patient payments, including explaining benefits from insurance verification when necessary.
• Prepare paperwork for future appointments, incorporating additional paperwork needed for specific exams or payors.
• Ensure all diagnostic tests have required orders, request as needed, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
• Participate in front office training to stay abreast of front office policy and procedures.

Requirements

• High School diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology (preferred).
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations.
• Ability to sit and/or stand for long periods of time.
• Experience using Microsoft Office Suite; knowledge of RIS software preferred.

Benefits

• Medical, Dental, and Vision coverage.
• 401k retirement plan.
• Paid Time Off (PTO).
• Paid Holidays.
• Backup Child/Adult Care.
• Other unique benefits.

Recognized as a Great Place to Work for the fourth year in a row.