Patient Service Representative

Responsibilities

• Receives incoming calls and schedules for a multi-location Retina practice
• Maintains compliance with HIPAA by keeping sensitive information confidential
• Performs in a high productivity, fast-paced environment
• Provides excellent customer service
• Triage patient calls to determine path to action regarding scheduling needs
• Collaborates with team members throughout the practice to triage patient calls
• Communicates effectively with all team members throughout the practice to ensure patient message requests are received
• Documents accurately and concisely in all systems
• Works with patients to address any concerns
• Escalates patient concerns to leaders as needed
• Completes other duties as assigned

Qualifications

• Excellent communication and computer skills
• Ability to exercise judgment and decisions making
• Working knowledge of insurance terminology
• Basic proficiency in MS Office (Word, Outlook)
• Basic proficiency in EMR
• Bilingual (English/Spanish) preferred

Requirements

• High school diploma, GED, or equivalent
• 1-2 years customer service, medical scheduling, or ophthalmic technician experience preferred