PATIENT SERVICE REPRESENTATIVE

Job Summary

RAYUS now offers DailyPay! Work today, get paid today!

About the Role

RAYUS Radiology is seeking a Patient Service Representative to join our dynamic team. We challenge the status quo by illuminating radiology and ensuring it’s a pivotal step in diagnosis and treatment.

Responsibilities

• Serve as the initial point of contact for patients and visitors, ensuring a positive patient experience.
• Timely registration of patient arrivals, collecting out-of-pocket payments, and validating accurate demographic information.
• Inform patients about delays and wait times, and follow up to resolve inquiries or complaints.
• Answer and investigate patient inquiries or complaints, directing them to supervisors or managers as needed.
• Obtain and validate photo IDs and insurance cards, scanning documents into charts and categorizing them.
• Provide consent, financial, and HIPAA compliance-related documents, explaining them thoroughly if necessary.
• Utilize and apply EHR software, hardware, and programs for accuracy and efficiency.
• Scrutinize prescriptions and referrals for accuracy to ensure patients receive appropriate exams.
• Coordinate with interdepartmental professionals to enhance patient satisfaction regarding appointment scheduling and admissions.
• Dispense oral contrast and preparation instructions to patients scheduled for upcoming exams.
• Manage outgoing and incoming faxes through electronic and manual methods.
• Contact referring physician offices to verify information and requests that are pending.
• Organize and prioritize tasks to meet deadlines and maintain efficient patient flow.
• Maintain reception and patient waiting areas, ensuring cleanliness, sanitation, and supplies.
• Participate in medical office emergencies, summoning ambulances or assisting staff as needed.
• Align with company mission and embody core values of RAYUS.
• Comply with company policies, procedures, operational objectives, and goals.
• Maintain strict confidentiality of PHI in accordance with HIPAA regulations.

Requirements

• High School diploma or equivalent.
• One year of applicable customer service experience.
• Experience working in a healthcare setting.
• Working knowledge of Microsoft Office.
• Proficient with computer systems and typing.

Qualifications

• Two years' customer service experience preferred.
• Experience using EMR/HER computer systems.
• Experience in Radiology/Diagnostic Imaging healthcare settings.
• Basic medical terminology knowledge.
• Insurance knowledge.
• Bilingual skills preferred.

Benefits

RAYUS offers comprehensive benefits including medical, dental, and vision insurance, 401(k) with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO, and holiday pay, among others. Visit our career page to learn more: www.rayusradiology.com/careers.