Patient Service Representative

Job Summary

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is seeking a Patient Service Representative to join our dynamic team. We challenge the status quo by illuminating radiology and ensuring it's a pivotal step in diagnosis and treatment. Join us and brighten your future together!

About the Role

This role is full-time, working 40 hours per week on Monday, Tuesday, Thursday, Friday from 9:00 AM - 5:30 PM and Saturday from 12:30 PM - 9:00 PM.

Responsibilities

• Serve as the initial point of contact for patients and visitors, ensuring a positive patient experience.
• Timely registration of patient arrivals, collecting out-of-pocket payments, and validating accurate demographic information.
• Inform patients about delays and wait times, and follow up to resolve inquiries or complaints.
• Obtain and validate photo IDs and insurance cards, scanning documents into charts and categorizing them.
• Provide consent, financial, and HIPAA compliance-related documents, explaining them thoroughly if necessary.
• Utilize and apply EHR software, hardware, and programs to ensure accuracy and efficiency.
• Scrutinize prescriptions and referrals for accuracy to ensure patients receive necessary exams.
• Coordinate with interdepartmental professionals for optimal patient satisfaction.
• Manage outgoing and incoming faxes through electronic and manual methods.
• Maintain administrative office supplies and ensure patient waiting areas are clean, sanitized, and stocked.
• Participate in medical office emergencies, summoning ambulance or EMS as needed.
• Manage patient flow and prioritize tasks to meet deadlines.
• Properly use phone and written etiquette when handling correspondence.
• Align with company mission and embody core values.
• Comply with company policies, procedures, operational objectives, and goals.
• Maintain strict confidentiality of PHI in accordance with HIPAA regulations.

Requirements

• High School diploma or equivalent
• One year of applicable customer service experience
• Experience working in a healthcare setting
• Working knowledge of Microsoft Office
• Proficient with computer systems and typing

Preferred

• Two years' customer service experience
• Experience using EMR/HER computer systems
• Experience in Radiology/Diagnostic Imaging healthcare settings
• Basic medical terminology knowledge
• Insurance knowledge
• Bilingual skills

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Life and disability insurance
• Tuition reimbursement
• Pet insurance
• PTO and holiday pay

RAYUS is an Equal Opportunity Employer/Veterans/Disabled. Visit our career page to learn more about our benefits and how to apply: www.rayusradiology.com/careers.