Patient Service Representative
RadNet · Brooklyn, NY · 3 days ago
On-siteHealthcare$17–$25/hrFull-time
Responsibilities
- Greet and register patients in a friendly and service-oriented manner.
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees.
- Answer/transfer incoming phone calls.
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Cookordinate with the back-office staff for timely and effective care of patients.
- Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
- Safeguards any on-site medications in accordance with Company policies, procedures and any legal requirements.
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
- Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
- Establishs, nurtures, and maintains cooperative working relationships.
Requirements
- High School Diploma or GED.
- Intermediate to advanced computer skills.
- Strong multitasking and communication skills.
- Experience providing exceptional customer service.
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
Qualifications
- Genuinely passionate about customer service.
- Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
Skills
- Customer service skills.
- Communication skills.
- Computer skills.
- Medical terminology knowledge.
Benefits
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars.
- 401(k) Employer Match.
- Free services at any of our imaging centers for you and your immediate family.
Pay
Pay Range: $17.00 - $25.00 Per Hour
Schedule
(Details on schedule not specified)