Patient Service Representative

About the role

As a Patient Service Representative at Quincy Medical Group, you will play a critical role in supporting both the patient experience and the organization's revenue cycle operations. Serving as a primary point of contact for patients, providers, insurance companies, and internal departments, you will help patients navigate billing questions, insurance concerns, payment options, and account-related issues with professionalism and empathy.

Responsibilities

• Serve as a primary point of contact for patients regarding billing, account balances, insurance coverage, and payment options.
• Answer incoming phone calls, respond to emails and voicemails, and assist walk-in patients with account-related questions and concerns.
• Make outbound calls to obtain insurance information, resolve account discrepancies, and follow up on outstanding patient account matters.
• Establish payment plans and assist patients in understanding their financial responsibilities.
• Process payments and maintain accurate account documentation.
• Provide billing records, account information, and other requested documentation to patients and authorized parties.
• Review insurance information, verify coverage, and assist with claim-related questions and dispute resolution.
• Manage incoming correspondence, faxes, and account-related documentation.
• Absorb and educate patients regarding anticipated financial obligations.
• Collaborate with internal departments, providers, insurance companies, and external organizations to resolve account issues and improve the patient experience.
• Manage incoming correspondence, faxes, and account-related documentation.
• Assist with generating basic cost estimates and educating patients regarding anticipated financial obligations.
• Communicate complex financial and insurance-related information with professionalism, empathy, and confidentiality.
• Perform other duties as assigned to support patient account and revenue cycle operations.

Qualifications

• A high school diploma or GED is required.
• Previous experience in customer service, administrative support, healthcare, call center, or office environments is preferred.
• Strong communication and interpersonal skills are essential.
• Excellent organizational skills and attention to detail are required.
• The ability to multitask and prioritize work in a fast-paced environment is important.
• Basic computer proficiency and data entry skills are necessary.
• Experience with electronic medical records or healthcare systems is preferred.
• A commitment to providing exceptional service and support to patients and coworkers is expected.