Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle Physician and Nurse requests promptly.
• Communicate billing policies and provide itemized bills.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide receipts.
• Collect payments and process charges.
• Discharge patients and complete cash management duties.
• File and scan medical documents and office forms.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Assist with other tasks as directed.
• Understand and operate the electronic medical record system.
• Receive, move, and stock supplies.
• Clean the front office area and perform maintenance tasks.
• Run daily reports and attend staff meetings.
• Be available to assist as needed during breaks and meal times.
• Operate and maintain medical and office equipment.
• Participate in maintenance assignments as directed.
• Provide positive, warm, and friendly service.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years old.
• Basic typing skills required.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Prioritize and multitask effectively.
• Willingness to work at any center.