Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle Physician and Nurse requests promptly.
• Communicate billing policies and provide itemized bills.
• Register patients accurately and courteously.
• Verify patient information and answer billing questions.
• Collect payments and issue receipts.
• Process charges and discharge patients.
• Manage cash and file paperwork.
• Answer calls and distribute messages.
• Assist with various tasks as directed.
• Understand and operate the electronic medical record system.
• Stock and clean office areas.
• Run and verify daily reports.
• Attend staff meetings.
• Be available to assist during breaks and meal times.
• Operate and maintain medical and office equipment.
• Participate in maintenance tasks.
• Provide positive and friendly service.

Requirements

• Age 18 or older.
• Basic typing skills.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to lift up to 25 pounds.
• Excellent communication skills (visual, verbal, written, and typed).
• Prioritize and multitask effectively.
• Willingness to work at any center.

Qualifications

• Positive attitude and willingness to learn new systems.
• Adaptability to different work environments.
• Attention to detail.

Skills

• Customer service skills.
• Time management.
• Medical terminology knowledge.
• Computer literacy.

Benefits

• Health, dental, and vision insurance.
• Disability, life, and long-term care insurance.
• Employee Assistance Program.
• Flexible spending accounts and 401(k) retirement plan.
• Paid leave options (annual, volunteer time off, bereavement, emergency).
• Discounted medical treatment.
• Bonuses (recruitment, performance, weekend).