Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle Physician and Nurse requests promptly.
• Communicate billing policies and provide itemized bills as needed.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide receipts.
• Collect payments and issue receipts as prompted by the EMR system.
• Discharge patients and process incurred charges.
• Manage cash, count and account for money collected.
• Receive, send, and distribute correspondence.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Assist with other assignments as directed.
• Understand and operate the electronic medical record system.
• Stock and file medical documents and office forms.
• Complete daily reports and perform maintenance tasks.
• Provide positive, warm, and friendly service.
• Perform other duties as directed.

Requirements

• Must be 18 years of age or older.
• Basic typing skills required.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Prioritize and multitask effectively.
• Willingness to work at any center.

Qualifications

• Positive attitude and willingness to assist.
• Good interpersonal skills.
• Knowledge of medical terminology and procedures.
• Understanding of healthcare billing and insurance processes.

Skills

• Keyboarding skills.
• Customer service skills.
• Medical terminology knowledge.
• Billing and insurance processing skills.

Benefits

• Discounted medical treatment at any Patient First location (for employees).
• 401(k) retirement plan with employer match (for eligible employees).
• Paid annual leave, overtime pay, and double-time compensation for holidays worked.
• Bonuses: recruitment bonus, patient care performance bonus (for center employees), weekend bonus (for center employees).

Pay

Salary range: $18.75 - $21.25 per hour, depending on experience.