Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle Physician and Nurse requests promptly.
• Communicate billing policies and provide itemized bills as needed.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide receipts.
• Collect payments and issue receipts as prompted by the EMR system.
• Discharge patients and process incurred charges.
• Manage cash transactions, count and account for collected funds.
• Receive, send, and distribute correspondence as directed.
• Assist with filing and scanning medical documents.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Perform other assignments as directed.
• Understand and operate the electronic medical record system.
• Stock and move ordered supplies.
• Ensure medical documents are filed and scanned.
• Run daily reports at the end of the day.
• Attend staff meetings as directed.
• Be available to assist as needed during breaks and meal times.
• Operate and maintain medical and office equipment.
• Participate in maintenance assignments as directed.
• Provide positive, warm, and friendly service.
• Complete other duties as directed.

  Requirements

  • Must be 18 years of age or older.
  • Basic typing skills required.
  • One year of clerical experience preferred.
  • High school diploma or equivalent.
  • Ability to lift up to 25 pounds.
  • Excellent visual, verbal, written, and typed communication skills.
  • Prioritize and multitask effectively.
  • Willingness to work at any center.

  Qualifications

  • Efficient understanding of the electronic medical record system.
  • Positive attitude and willingness to assist.

  Skills

  • Customer service skills.
  • Time management.
  • Medical terminology knowledge.

  Benefits and Other Compensation

  • Discounted medical treatment at any Patient First location (employees only).
  • 401(k) Retirement Plan with employer match (for employees who qualify).
  • Paid annual leave, overtime pay, double time compensation for holidays worked.
  • Bonuses: Recruitment bonus, Patient Care Performance bonus (center employees only), Weekend bonus (center employees only).