Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle physician and nurse requests promptly.
• Communicate billing policies and provide itemized bills as needed.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide receipts.
• Referral of billing inquiries to relevant parties.
• Collect payments and issue receipts according to EMR system.
• Discharge patients and process incurred charges.
• Manage cash transactions, count and account for collected funds.
• Receive, send, and distribute correspondence as directed.
• Assist with filing and scanning medical documents.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Perform other assignments as directed.
• Understand and operate the electronic medical record system.
• Stock and move ordered supplies.
• Ensure daily reports are generated at the end of the day.
• Participate in staff meetings and other assignments as needed.
• Provide positive, warm, and friendly service in all interactions.
• Complete other duties as directed.

Requirements

• Must be 18 years of age or older.
• Basic typing skills required.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Prioritize and multitask effectively.
• Willingness to work at any center due to staffing issues, emergencies, or reductions.

Qualifications

• Efficient understanding of the electronic medical record system.
• Positive attitude and willingness to assist as needed.

Skills

• Customer service skills.
• Time management and multitasking abilities.
• Computer literacy, especially with EMR systems.
• Physical stamina for standing and lifting.

Benefits

• Health, dental, and vision insurance.
• Disability, life, and long-term care insurance.
• Employee Assistance Program.
• Flexible spending accounts and 401(k) retirement plan with employer match.
• Paid annual leave, volunteer time off, bereavement leave, and emergency leave.
• Bank overtime pay, holiday pay, and double-time compensation for holidays worked.
• Discounted medical treatment at any Patient First location for employees and immediate family.
• Recruitment bonus, patient care performance bonus (for center employees), and weekend bonus (for center employees).

Pay

Salary Range: $19.50 - $22.00, depending on experience.

Schedule

Not specified.