Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle Physician and Nurse requests promptly.
• Communicate billing policies and provide itemized bills.
• Register patients accurately and provide excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide itemized billing statements.
• Refer billing questions to the appropriate parties.
• Collect payments and issue receipts.
• Process incurred charges and discharge patients.
• Manage cash and account for collected funds.
• Receive, send, and distribute correspondence.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Assist with other assignments as directed.
• Understand and operate the electronic medical record system.
• Stock and move ordered supplies.
• Perform cleaning and maintenance tasks.
• Run daily reports and verify their completion.
• Attend staff meetings as directed.
• Be available to assist as needed.
• Operate and maintain medical and office equipment.
• Participate in maintenance assignments.
• Provide positive, warm, and friendly service.
• Complete other duties as directed.

  Requirements

  • Must be 18 years of age or older.
  • Basic typing skills required.
  • One year of clerical experience preferred.
  • High school diploma or equivalent.
  • Ability to lift up to 25 pounds.
  • Excellent visual, verbal, written, and typed communication skills.
  • Prioritize and multitask effectively.
  • Willingness to work at any center.