Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle Physician and Nurse requests promptly.
• Communicate billing policies and provide itemized bills as needed.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and process payments.
• Referral of billing inquiries to relevant departments.
• Collect and issue receipts for patient visits and supplies.
• Discharge patients and process incurred charges.
• Manage cash transactions and ensure accurate record keeping.
• File and scan medical documents and office forms.
• Complete assigned checklists and perform Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Assist with other tasks as directed.
• Understand and utilize the electronic medical record system efficiently.
• Receive, move, and stock supplies.
• Ensure proper cleaning and maintenance of the work area.
• Run daily reports and complete other assigned tasks.
• Be available to assist during breaks, meal times, or emergencies.
• Operate, use, and maintain medical and office equipment.
• Participate in maintenance activities as required.
• Provide positive, warm, and friendly service.
• Complete additional duties as directed.

Requirements

• Must be 18 years of age or older.
• Basic typing skills.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent communication skills (visual, verbal, written, and typed).
• Prioritize and multitask effectively.
• Willingness to work at any center.

Qualifications

• Efficient understanding of the electronic medical record system.

Skills

• Customer service skills.
• Time management and multitasking abilities.
• Medical terminology knowledge.
• Computer literacy, including familiarity with EMR systems.
• Physical stamina and mobility.

Benefits

• Health, dental, and vision insurance.
• Disability, life, and long-term care insurance.
• Employee Assistance Program (EAP).
• Flexible spending accounts and 401(k) retirement plan (with employer match).
• Paid annual leave, volunteer time off, pay, bereavement leave, and emergency leave.
• Bank overtime pay, holiday pay, and double-time compensation for holidays worked.
• Discounted medical treatment at any Patient First location for employees and immediate family.
• Bonuses such as recruitment bonus, patient care performance bonus, and weekend bonus.