Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle Physician and Nurse requests promptly.
• Communicate billing policies and provide itemized bills as needed.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide receipts.
• Referral of billing inquiries to relevant parties.
• Collect payments and issue receipts.
• Process incurred charges and discharge patients.
• Manage cash transactions and complete financial reports.
• Receive, send, and distribute correspondence.
• Assist with various tasks as directed.
• Understand and operate the electronic medical record system.
• Stock and file medical documents and office forms.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Perform other duties as assigned.

Requirements

• Must be 18 years of age or older.
• Basic typing skills required.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to lift up to 25 pounds.
• Excellent communication skills (visual, verbal, written, and typed).
• Prioritize and multitask effectively.
• Willingness to work at any center.

Qualifications

• Efficient understanding of the electronic medical record system.
• Positive, warm, and friendly service orientation.
• Ability to perform maintenance tasks as directed.

Skills

• Basic computer literacy.
• Customer service skills.
• Time management and multitasking abilities.

Benefits

• Health, dental, and vision insurance.
• Disability, life, and long-term care insurance.
• Employee Assistance Program.
• Flexible spending accounts and 401(k) retirement plan.
• Paid annual leave, volunteer time off, pay, bereavement leave, and emergency leave.
• Bank overtime pay, holiday pay, and double-time compensation.
• Discounted medical treatment at any Patient First location.
• Recruitment bonus, Patient Care Performance bonus, and weekend bonus.