Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle Physician and Nurse requests promptly.
• Communicate billing policies and provide itemized statements.
• Register patients accurately and provide excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions and refer complex issues.
• Collect payments, issue receipts, and process charges.
• Discharge patients and complete cash management duties.
• Filing and scanning medical documents and office forms.
• Completing assigned checklists and Policy Manager tasks.
• Answering incoming calls and distributing messages.
• Assisting with other tasks as directed.
• Understanding and operating the electronic medical record system.
• Receiving, moving, and stocking supplies.
• Cleaning the front office work area and performing maintenance.
• Verifying daily reports and attending staff meetings.
• Providing support during breaks and meal times as needed.
• Operating and maintaining medical and office equipment.
• Participating in maintenance assignments as required.
• Offering positive, warm, and friendly service.
• Completing other duties as assigned.

Requirements

• At least 18 years old.
• Basic typing skills.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to lift up to 25 pounds.
• Excellent communication skills (visual, verbal, written, and typed).
• Prioritizing and multitasking abilities.
• Willingness to work at any center.