Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle Physician and Nurse requests promptly.
• Communicate billing policies and provide itemized statements.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer and address billing and insurance inquiries.
• Referral of billing questions to relevant parties.
• Collect payments and issue receipts.
• Process incurred charges and complete cash management duties.
• File and scan medical documents and office forms.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages.
• Assist with other tasks as directed.
• Efficiently understand and utilize the electronic medical record system.
• Receive, move, and stock supplies.
• Clean the front office work area and perform other maintenance tasks.
• Run daily reports at the end of the day.
• Attend staff meetings as required.
• Be available to assist as needed during breaks and meal times.
• Operate, use, and maintain medical and office equipment.
• Participate in maintenance assignments as directed.
• Provide positive, warm, and friendly service.
• Perform other duties as assigned.

Requirements

• Must be 18 years of age or older.
• Basic typing skills.
• One year of clerical experience preferred.
• High school diploma or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Prioritize and multitask effectively.
• Willingness to work at any center due to staffing issues, emergencies, or reduced work.