Patient Service Representative

Typical Hours

The hours of operation for the Lung Care clinic are Monday-Friday, 8am-5pm. Your primary schedule will be during those hours, with periodic need to work outside your schedule to serve our patients.

Responsibilities

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately.
• Checks patients out and assists patients with scheduling follow up appointments.
• Congrates receipt and transfer of patient medical records in a HIPAA-compliant manner.
• Schedules appointments efficiently to meet provider and patient expectations.
• Searhes for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
• Demonstrates positive customer service attitude in person and on the telephone.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives.

Requirements

• A high school diploma or GED equivalent.
• Two years of experience in a physician’s office or healthcare setting.
• Customer service skills.
• Basic office skills.
• CPT and diagnosis coding experience is a plus.