Patient Service Representative

About the role

As a Patient Service Representative at Metro Vein Centers, you will be a key member of our compassionate and dedicated team. Your primary responsibility will be to ensure that our patients have a positive and efficient experience from their initial contact until their follow-up visit. You will be responsible for greeting patients, answering their questions, scheduling appointments, and providing general information about our services.

Responsibilities

• Greet patients warmly and professionally
• Answer patient inquiries regarding appointment scheduling, insurance coverage, and treatment options
• Ensure accurate and timely scheduling of appointments
• Provide general information about Metro Vein Centers’ services and facilities
• Handle patient complaints and concerns in a courteous and effective manner
• Follow up with patients post-appointment to ensure satisfaction and gather feedback

Requirements

• Excellent communication skills, both verbal and written
• Strong customer service orientation
• Ability to work independently and as part of a team
• Basic computer skills, including proficiency with Microsoft Office applications
• High school diploma or equivalent

Qualifications

• Experience in a healthcare setting is a plus
• Positive attitude and ability to handle stressful situations
• Attention to detail and organizational skills

Skills

• Customer service skills
• Effective communication skills
• Time management and organization skills

Benefits

• Comprehensive health insurance coverage
• Flexible schedule
• Professional development opportunities
• Employee discounts on our services

Pay

Competitive salary based on experience

Schedule

Variable schedule to accommodate clinic needs

Contact

Metro Vein Centers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.