Patient Service Representative

About the role

The Patient Service Representative (PSR) is the initial point of contact for patients and visitors, ensuring a positive and efficient patient experience.

Responsibilities

• Manage front desk operations and workflows
• Interact with patients, healthcare professionals, and other staff members
• Communicate effectively and professionally
• Enter patient information accurately and maintain confidentiality
• Handle inquiries and concerns with tact and diplomacy
• Work under pressure and maintain composure
• Attend and complete Clinic Core Front Desk Training post-hire

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Basic computer skills, including data entry and word processing
• Excellent customer service skills
• Accuracy and attention to detail
• Ability to maintain confidentiality and follow privacy policy/procedure
• Adaptability and ability to work under pressure

Qualifications

• One year of applicable medical office experience preferred

Skills

• Verbal and written communication skills
• Basic computer skills
• Customer service skills
• Accuracy and attention to detail
• Confidentiality and privacy awareness
• Adaptability and stress management

Benefits

• Outstanding benefits package including medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on department needs.

Join Mercy

At Mercy, you'll find a supportive community where your voice matters. We offer a range of benefits, including:

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans

Join a team dedicated to making a difference in healthcare. Your career at Mercy awaits.