Patient Service Representative

Responsibilities

• Provide paperwork and information, including verbal instructions on how to complete forms, to patients
• Accurately collect confidential, sensitive patient information used for federal grant reporting
• Enter data from completed paperwork into a computer database for charting and reporting
• Accurately assign payor source to each qualifying patient visit
• Assess all incoming patients toward determining eligibility for healthcare grants and services
• Check-in patients for scheduled appointments
• Cook and prepare correspondence, and maintain front office desk manual
• Create and update forms
• Follow workflows to capture activities to meet patient engagement standards as outlined in the APCM program
• Conduct outreach efforts to make sure patients stay connected to OHP (Oregon Health Plan) and La Clinica services
• Open and close SBHC daily and maintain an organized, welcoming environment
• Greet students, verify appointments in EHR system, collect forms, and support clinical workflow
• Ensure accurate documentation for grants, regulatory and reimbursement requirements
• Maintain up-to-date knowledge of school district policies, youth health resources, and SBHC offerings

Requirements

• Bilingual/bi-literate skills in English and Spanish required
• Minimum: High school diploma or GED
• Six months of work in a medical office setting or one-year experience in high volume direct public contact setting
• BLS healthcare provider (basic life support certification)
• Excellent interpersonal communication and problem-solving skills
• Skilled at using electronic health records as applicable to area of work (EPIC)

Qualifications

• Skilled at intervening and promoting reconciliation, compromise, and positive outcomes in difficult interactions

Skills

• Skilled at using electronic health records as applicable to area of work (EPIC)

Benefits

• The potential for the following:
• Medical, dental, and vision insurance
• Voluntary accident, short term disability, and critical illness insurance
• 403(b) retirement savings plan with available company match
• Organization-paid standard life insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Wellness programs such as cooking, Zumba, yoga, and gardening
• Personal and professional development workshops

Pay

TBD

Schedule

TBD

Benefits

• Wellness programs such as cooking, Zumba, yoga, and gardening
• Personal and professional development workshops

Equity Statement

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

Contact Information

For more information, please visit our website at: https://laclinicahealth.org/patients/approach/

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country.

La Clinica is a drug free work environment and Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.