Patient Service Representative

About the role

The primary responsibilities for this position include sports medicine front desk duties such as scheduling and registration for various fitness center, personal training, sports training, and massage therapy services.

Responsibilities

• Greets patients and visitors and responds to routine requests for information.
• Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
• Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Maintains patient flow to ensure they are cared for in the most efficient and courteous manner.
• Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Requirements

Licensure, Registration, And/or Certification Required: None Required.

Education Required: High School Graduate.

Experience Required: No experience required.

Qualifications

Knowledge, Skills & Abilities Required: Excellent customer service skills. Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians. Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail. Training or experience in keyboarding/data entry with an emphasis on speed and accuracy. Excellent organizational skills. Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Skills

Physical Requirements And Working Conditions: Exposed to normal medical office environment, may be exposed to potentially ill patients. Must be able to sit for extended periods of time. Operates all equipment necessary to perform the job.

Benefits

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Pay

Pay Range: $19.80 - $29.70

Schedule

Schedule Details/Additional Information: Primary responsibilities for sports medicine front desk including scheduling and registration for fitness center, personal training, sports training, and massage therapy. Schedule is 5:15a-1:45p Mon-Thurs, and 6:15a-2:45p Fridays.