Patient Service Representative

Casper Dermatology Clinic is growing and opening two new offices in East Casper and Douglas. We are looking for energetic, patient-focused Patient Service Representatives who are eager to make an impact from day one. This unique opportunity allows you to help launch our newest locations while delivering outstanding care and creating a positive patient experience.

About the role

Travel position with a consistent weekly schedule: 3 to 4 days per week in Casper and 1 to 2 days per week in Douglas. Opportunity to support the growth and success of both new offices and help shape the future of dermatology care in our communities.

Responsibilities

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments and verifies insurance
• Scans documents into electronic health record
• Maintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, canceled and no-show appointments throughout the day
• Schedules follow up appointments as needed
• Responds to designated tasks in the electronic health record
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments

Requirements

• High school diploma or equivalent is required
• 1+ years of recent medical office experience or in a similar capacity is preferred
• Proficient in basic computer functions
• Ability to learn new software quickly
• Excellent customer service, communication and organizational skills
• Ability to operate standard office equipment
• Ability to type a minimum of 40 wpm is preferred
• Attention to detail
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
• Ability to respond positively to constructive feedback and direction from supervisors
• Professional appearance and manner at all times
• Friendly, cheerful, tactful, and polite demeanor
• Compassionate and caring in dealing with others
• Ability to maintain confidentiality of information

Benefits

• Access to health, dental, and vision insurance
• Health Savings Account with $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!