Patient Service Representative
Forefront Dermatology · Ankeny, IA · 2 days ago
HealthcareFull-time
Overview
Job Description
Come join our team! We have an immediate need for a Patient Service Representative in our Ankeny, Iowa clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
Schedule
32 hours/week
Tuesday: 7:30 AM – 3:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 3:00 PM
Friday: 7:30 AM – 3:00 PM (Mondays Closed)
Summary
The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.
Responsibilities
- Performs opening and closing clinic duties
- Greets patients, checks in for appointments and verifies insurance
- Scans documents into electronic health record
- Maintains tidiness of waiting area and reception counter throughout the day
- Checks schedules for added, canceled and no-show appointments throughout the day
- Schedules follow up appointments as needed
- Orders clinic office supplies
- Sells and tracks cosmetic products
- Distributes mail
- Prepares for next day scheduled appointments
Qualifications
- High school diploma or equivalent is required
- 1+ years of recent medical office experience or in a similar capacity is preferred
- Proficient in basic computer functions
- Ability to learn new software quickly
- Excellent customer service, communication and organizational skills
- Ability to operate standard office equipment
- Minimum typing speed of 40 wpm
- Attention to detail
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
- Positive response to constructive feedback and direction from supervisors
- Professional appearance and manner at all times
- Friendly, cheerful, tactful, and polite demeanor, and compassionate and caring in dealing with others
- Maintain confidentiality of information