Patient Service Representative

Essential Responsibilities

• Welcome patients and visitors to the office and direct questions to appropriate staff members.
• Checks patients in and out for their scheduled visit while adhering to our 5-Star standard of patient care.
• Schedules, reschedules and cancels patient appointments in alignment with provider schedules and availability.
• Receives and supports patient calls. Places reminder calls and confirms appointments for intake patients. Assist with patient portal set up.
• Verifies insurance coverage and ensures patient is eligible to receive services. Obtains patient Information by requesting completed applications, medical information and insurances; verifying and clarifying information; informing and explaining patient and family members of services.
• Collections co-pays and other payments from patients. Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift.
• Verifies demographic and insurance information is correct and acquires any other information necessary for the appointment.
• Retrieves required patient forms and assessments, sequences paperwork, adds new patient record forms, and uploads into patient chart. Completes clear and concise documentation in E.H.R. when communicating with patients.
• Maintains accurate and up-to-date medical records within patient charts.
• Monitors and responds to patient voicemails and portal messages through E.H.R. system. Relays message to provider or appropriate party as needed. Helps maintain accurate and up-to-date medical records within patient charts.
• Inventory office supplies to assist the Clinic Administrator with supply orders. Maintains reception area in a neat and orderly condition.
• Assists ill or distraught patients in crisis, as necessary. Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed.

Minimum Qualifications

• A high school diploma or equivalent required.
• One year of customer service experience required.
• One year of medical front desk receptionist experience or administrative experience preferred.