Patient Service Representative

Position Overview

The Patient Service Representative greets all patients and visitors, schedules, reschedules, and cancels appointments, and assists with various clerical tasks.

Essential Responsibilities

• Welcome patients and visitors to the office and direct questions to appropriate staff members.
• Checks patients in and out for their scheduled visit while adhering to the 5-Star standard of patient care.
• Schedules, reschedules, and cancels patient appointments in alignment with provider schedules and availability.
• Supports patient calls, places reminder calls, confirms appointments, and sets up patient portal.
• Aids in patient paperwork completion, verifies insurance coverage, and collects co-pays.
• Verifies and updates patient information, documents communications, and maintains medical records.
• Maintains office supplies inventory and assists with supply orders.
• Assists ill or distraught patients in crisis and participates in the medical office emergency routine.

Minimum Qualifications

• High School diploma or equivalent required.
• One year of customer service experience required.
• One year of medical front desk receptionist experience or administrative experience preferred.

Location

Cibolo Clinic - 580 Cibolo Valley Dr, Ste 301, Cibolo, TX 78108

Company Information

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.