Patient Service Representative
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information, not invent or summarize away detail. So we need to include details like mandatory 2-week training at North Arlington facility, schedule Monday-Friday 10:30AM-7:00PM, pay range $17.70-$21.30, benefits list, etc.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. So we should remove the equal opportunity employer statement and OSHA exposure rating? OSHA exposure rating is substantive? It says OSHA Exposure Rating: 1 It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids. That's substantive info about safety. Should we keep? It's not boilerplate; it's specific. Could be included maybe under Work Environment or a separate section? Not in headings list. Could be included in Work Environment (but we don't have that heading). We could include under About the role as a note. But we must not invent sections. We could add a
under About the role or Responsibilities. Since we have no specific heading for work environment, we can embed that info in a paragraph under About the role or Responsibilities. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples, not exclusive? It says use those for section headings. Likely we should only use those headings. So we cannot add a Work Environment heading. So we embed that info elsewhere.
We also need to remove duplicated lines. The posting includes "Other duties as assigned." and later "Other duties Please note this job description is not designed..." etc. We'll keep substantive but remove boilerplate like "Other duties may be assigned as needed by supervision." That's somewhat boilerplate but maybe keep? It's generic. Might be considered boilerplate. Safer to remove generic lines like "Other duties as assigned." and "Other duties may be assigned as needed by supervision." Also "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's boilerplate but maybe keep? It's a standard ADA statement; could be considered boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Reasonable accommodations is legal. So remove.
Also "Compliance Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company." That's specific to company compliance; keep? It's not boilerplate; it's specific. Keep.
Now we need to structure.
Let's extract content:
About the role (summary/objective + training mention + maybe work environment):
- Envision Imaging of Pennsylvania Ave is looking for a Patient Service Representative to join our team in Fort Worth!
- Monday - Friday 10:30AM - 7:00PM | Position Pay Range: $17.70 - $21.30
- This position requires attendance of a mandatory, 2-week training period at our North Arlington facility
- Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.
We could combine.
Responsibilities (Essential Functions list):
- Answers inbound calls to the Center.
- Provides a friendly and warm greeting to all patients and/or providers.
- Checks scheduled patients in/out and ensures proper documentation is received from patient.
- Collects co-pays, co-insurance, and deductible if necessary.
- Listens and resolves patient, provider, and any customer complaints.
- Communicates to PSR Lead and/or Area Manager as needed.
- Ensures accurate data entry for patient registration.
- Assists with medical records as needed.
- Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
- Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
- Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
- Facilitates no-show appointments (calling patients, cancelling, rescheduling).
- Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
- Monitors waiting room to avoid extended wait time and to assists patients as needed.
- Requests orders and processes new/same-day requests.
- Requests all patients complete a satisfaction survey after their exam.
- Other duties as assigned. (maybe remove as boilerplate)
We could keep "Other duties as assigned." but it's generic. Might be considered boilerplate. I'd remove.
Requirements (Minimum Qualifications/Experience + Education/Certifications + Additional Eligibility Qualifications):
- One plus year of experience providing exceptional customer service – healthcare environment preferred
- Detail oriented, self-motivated, a problem solver and a team player
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Ability to excel in a very fast-pace team environment
- Ability to continuously “exceed” company and customer expectation
- Strong communication skills & professional demeanor
- Minimum of High School diploma or equivalent (GED)
- Additional Eligibility Qualifications: None required for this position.
Qualifications maybe same as Requirements; but we have both Requirements and Qualifications headings allowed. Could use Requirements for experience/skills, Qualifications for education/certifications. But we can combine.
Skills (Competencies):
- Communication Proficiency.
- Organizational Skills.
- Time Management.
- Problem Solving/Analysis.
- Customer/Client Focus.
- Collaboration Skills.
Supervisory Responsibilities: This position has no supervision responsibilities. Could be included under Requirements or a note. Not a heading.
Work Environment: This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear. Travel: No travel is expected for this position.
We could embed these under About the role or Responsibilities as paragraphs.
Company Benefits:
- Health Benefits: Medical/Dental/Vision/Life Insurance
- Company Matched 401k Plan
- Employee Stock Ownership Plan
- Paid Time Off + Paid Holidays
- Employee Assistance Program
Compliance: Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
OSHA Exposure Rating: 1 It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids. Could be included under About the role or Responsibilities.
We must not include equal opportunity statement.
Now produce HTML.
Structure:
About the role
Envision Imaging of Pennsylvania Ave is looking for a Patient Service Representative to join our team in Fort Worth! Monday - Friday 10:30AM - 7:00PM | Position Pay Range: $17.70 - $21.30. This position requires attendance of a mandatory, 2-week training period at our North Arlington facility. The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis. This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear. Travel: No travel is expected for this position. OSHA Exposure Rating: 1 – it is reasonably anticipated that no employees in this job classification will have occupational exposure to blood or other potentially infectious body fluids.
But we need to avoid too long paragraph? It's okay.
Then Responsibilities:
Responsibilities
- Answers inbound calls to the Center.
- Provides a friendly and warm greeting to all patients and/or providers.
- Checks scheduled patients in/out and ensures proper documentation is received from patient.
- Collects co-pays, co-insurance
for prose. We must preserve all substantive information, not invent or summarize away detail. So we need to include details like mandatory 2-week training at North Arlington facility, schedule Monday-Friday 10:30AM-7:00PM, pay range $17.70-$21.30, benefits list, etc. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. So we should remove the equal opportunity employer statement and OSHA exposure rating? OSHA exposure rating is substantive? It says OSHA Exposure Rating: 1 It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids. That's substantive info about safety. Should we keep? It's not boilerplate; it's specific. Could be included maybe under Work Environment or a separate section? Not in headings list. Could be included in Work Environment (but we don't have that heading). We could include under About the role as a note. But we must not invent sections. We could add a
under About the role or Responsibilities. Since we have no specific heading for work environment, we can embed that info in a paragraph under About the role or Responsibilities. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples, not exclusive? It says use those for section headings. Likely we should only use those headings. So we cannot add a Work Environment heading. So we embed that info elsewhere.
We also need to remove duplicated lines. The posting includes "Other duties as assigned." and later "Other duties Please note this job description is not designed..." etc. We'll keep substantive but remove boilerplate like "Other duties may be assigned as needed by supervision." That's somewhat boilerplate but maybe keep? It's generic. Might be considered boilerplate. Safer to remove generic lines like "Other duties as assigned." and "Other duties may be assigned as needed by supervision." Also "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's boilerplate but maybe keep? It's a standard ADA statement; could be considered boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Reasonable accommodations is legal. So remove.
Also "Compliance Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company." That's specific to company compliance; keep? It's not boilerplate; it's specific. Keep.
Now we need to structure.
Let's extract content:
About the role (summary/objective + training mention + maybe work environment):
- Envision Imaging of Pennsylvania Ave is looking for a Patient Service Representative to join our team in Fort Worth!
- Monday - Friday 10:30AM - 7:00PM | Position Pay Range: $17.70 - $21.30
- This position requires attendance of a mandatory, 2-week training period at our North Arlington facility
- Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.
We could combine.
Responsibilities (Essential Functions list):
- Answers inbound calls to the Center.
- Provides a friendly and warm greeting to all patients and/or providers.
- Checks scheduled patients in/out and ensures proper documentation is received from patient.
- Collects co-pays, co-insurance, and deductible if necessary.
- Listens and resolves patient, provider, and any customer complaints.
- Communicates to PSR Lead and/or Area Manager as needed.
- Ensures accurate data entry for patient registration.
- Assists with medical records as needed.
- Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
- Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
- Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
- Facilitates no-show appointments (calling patients, cancelling, rescheduling).
- Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
- Monitors waiting room to avoid extended wait time and to assists patients as needed.
- Requests orders and processes new/same-day requests.
- Requests all patients complete a satisfaction survey after their exam.
- Other duties as assigned. (maybe remove as boilerplate)
We could keep "Other duties as assigned." but it's generic. Might be considered boilerplate. I'd remove.
Requirements (Minimum Qualifications/Experience + Education/Certifications + Additional Eligibility Qualifications):
- One plus year of experience providing exceptional customer service – healthcare environment preferred
- Detail oriented, self-motivated, a problem solver and a team player
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Ability to excel in a very fast-pace team environment
- Ability to continuously “exceed” company and customer expectation
- Strong communication skills & professional demeanor
- Minimum of High School diploma or equivalent (GED)
- Additional Eligibility Qualifications: None required for this position.
Qualifications maybe same as Requirements; but we have both Requirements and Qualifications headings allowed. Could use Requirements for experience/skills, Qualifications for education/certifications. But we can combine.
Skills (Competencies):
- Communication Proficiency.
- Organizational Skills.
- Time Management.
- Problem Solving/Analysis.
- Customer/Client Focus.
- Collaboration Skills.
Supervisory Responsibilities: This position has no supervision responsibilities. Could be included under Requirements or a note. Not a heading.
Work Environment: This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear. Travel: No travel is expected for this position.
We could embed these under About the role or Responsibilities as paragraphs.
Company Benefits:
- Health Benefits: Medical/Dental/Vision/Life Insurance
- Company Matched 401k Plan
- Employee Stock Ownership Plan
- Paid Time Off + Paid Holidays
- Employee Assistance Program
Compliance: Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
OSHA Exposure Rating: 1 It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids. Could be included under About the role or Responsibilities.
We must not include equal opportunity statement.
Now produce HTML.
Structure:
About the role
Envision Imaging of Pennsylvania Ave is looking for a Patient Service Representative to join our team in Fort Worth! Monday - Friday 10:30AM - 7:00PM | Position Pay Range: $17.70 - $21.30. This position requires attendance of a mandatory, 2-week training period at our North Arlington facility. The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients’ insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis. This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear. Travel: No travel is expected for this position. OSHA Exposure Rating: 1 – it is reasonably anticipated that no employees in this job classification will have occupational exposure to blood or other potentially infectious body fluids.
But we need to avoid too long paragraph? It's okay. Then Responsibilities:Responsibilities
- Answers inbound calls to the Center.
- Provides a friendly and warm greeting to all patients and/or providers.
- Checks scheduled patients in/out and ensures proper documentation is received from patient.
- Collects co-pays, co-insurance