Patient Service Representative

Job Summary

This position involves a range of administrative tasks to support patient care and office operations in a healthcare environment. Key responsibilities include answering phone calls, addressing patient inquiries, managing patient charts and medical records, managing office supplies, ensuring accurate patient census and scheduling updates, monitoring inboxes for medication refills, appointments, and referrals, assisting Patient Access with the check-in and check-out processes, insurance verification, and scheduling appointments. Strong customer service skills are essential for interacting with patients, medical staff, and external parties.

Requirements

• Minimum one year front desk experience in a medical office or outpatient ambulatory care setting.
• Computer and EMR experience required.
• Knowledge of medical insurance, medical terminology, and medical office services and routines.
• Preferred: Cardiovascular practice experience.
• Two to four years’ experience in a customer service-oriented environment a plus.

Qualifications

• Education: High School Degree or better.

Skills

• Communicates effectively with customers (physicians, patients, teammates).
• Knowledgeable working with EMR systems.
• Preferred: Bilingual Spanish/English a plus.

Pay and Schedule

• The minimum starting rate for this position is $18.20.
• When determining a team member's base rate, several factors may be considered as applicable (e.g., years of recent relevant experience, education, credentials, and internal equity).
• Monday to Friday: 8:30 AM-5:00 PM, 80 hours per pay period.

Benefits

• Healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week.
• Generous paid time-off.
• 401K matching contribution.
• Tuition assistance.
• Short and long term disability benefits.
• Life insurance.
• Meal discount.
• Dependent care subsidy.
• Adoption assistance.
• Free parking.