Patient Service Representative

Why Crouse Medical Practice?

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work‑life balance, welcoming individuals from all backgrounds to join our close‑knit work family.

Position Overview

The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills. The role involves obtaining and entering patient information, scheduling, filing, managing electronic and phone messages, tracking outgoing referrals, addressing patient balances and charge entry within the electronic medical record (EMR), and handling mail, inventory, copying, and a high volume of incoming calls. The representative works with providers, managers, and staff to promote quality and cost‑effective daily operations while maintaining good interpersonal relationships with patients, families, the public, and co‑workers.

Responsibilities

• Provide secretarial and phone support for the practice.
• Obtain and enter patient information accurately into the EMR.
• Schedule patient appointments and manage filing systems.
• Manage electronic and phone messages, and track outgoing referrals.
• Address patient balances and perform charge entry within the EMR.
• Handle incoming and outgoing mail, maintain clerical inventory, and perform copying tasks.
• Answer a high volume of incoming calls from patients.
• Collaborate with providers, managers, and staff to promote quality and cost‑effective operations.
• Maintain positive interpersonal relationships with patients, families, the public, and co‑workers.
• Support the practice’s mission and goals both internally and throughout the community.

Required Qualifications

• High School Diploma.
• Demonstrated knowledge of medical terminology.
• Minimum of 2 years’ experience in healthcare.
• Proven “team player” experience.
• Demonstrated experience with computer use.

Desirable Qualifications

• Certified Medical Assistant or healthcare‑related Associate’s Degree.
• Competence in interpersonal and intra‑professional relations.
• Competence in acute‑care patient management/organization.
• Commitment to collaboration with physicians to individualize and enhance patient care.
• Experience in medical billing.
• Knowledge of Medent or other EMR systems.

Benefits

• Monday‑Friday work week with no mandatory overtime.
• Supportive team environment.
• Competitive starting rates based on experience.
• Annual salary increases.
• Opportunities for professional growth & stability within a fast‑growing medical practice.
• Longevity and consistency of management.
• Perfect attendance award.
• Tuition reimbursement program.
• Employee referral program.
• Affiliation with Crouse Hospital.
• Generous health, dental, vision & life insurance.
• Flexible Spending Account or Health Savings Account – available the first of the month following hire.
• Employee assistance program.
• 15 days of paid time‑off within the first year of employment.
• 7 paid holidays annually.
• 401(k) with 4% employer match.

Pay

Salary Range: $20.00 – $25.00 per hour

Schedule

Full‑Time, Days, 7:30 am – 4:00 pm, Monday‑Friday