Patient Service Representative
About Us
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.
The posted compensation range
The posted compensation range of $20.46 - $28.90 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.
Responsibilities
- Providing courteous, accountable, understanding, and responsive service to patients.
- Making outbound calls to patients to gather information on supply, enteral, and medication refill needs.
- Entering refill requests into the system and completing Patient Refill Assessments for each delivery.
- Creating delivery tickets with the necessary supplies for shipment to patients.
- Addressing patient questions, resolving complaints promptly, and ensuring satisfactory resolutions.
- Communicating patient needs effectively to the pharmacy team.
- Adhering to the Corporate Compliance Program, including maintaining the confidentiality of HIPAA-protected health information.
- Participating in Performance Improvement (PI) initiatives by assisting with goal setting, activities, reporting, and developing corrective actions.
- Performing other duties as assigned.
Requirements
- A high school diploma or equivalent.
- Excellent communication and interpersonal skills.
- At least one year of customer service experience or equivalent.
- Ability to identify opportunities for improved patient support.
- Strong listening skills to understand patient needs and questions.
- Attention to detail, accuracy, and familiarity with medical terminology.
- Problem-solving skills.
- Effective priority setting and time management abilities.
Qualifications
- High school diploma or equivalent.
- One year of customer service experience or equivalent.
- Excellent communication and interpersonal skills.
- Strong listening skills to understand patient needs and questions.
- Attention to detail, accuracy, and familiarity with medical terminology.
- Problem-solving skills.
- Effective priority setting and time management abilities.
Skills
- Excellent communication and interpersonal skills.
- Strong listening skills to understand patient needs and questions.
- Attention to detail, accuracy, and familiarity with medical terminology.
- Problem-solving skills.
- Effective priority setting and time management abilities.
Benefits
- Comprehensive health insurance package.
- Vacation and PTO.
- Tuition reimbursement.
- Retirement plan benefit(s).
Pay
Competitive wages.
Schedule
80 hours per week, rotating schedule (8:30 AM - 5:00 PM, 9:00 AM - 5:30 PM, 9:00 AM - 6:00 PM).
Category
Administrative and Clerical
Travel
No